ORDERING CONDITIONS
ALL PRICES ARE LISTED IN AUSTRALIAN DOLLARS.
Convert Australian dollars into your countries currency.
If you send us an email or order, please allow us about
one week to answer you before you resend it. Donna has to answer all the
emails and pick out and pack all the orders, so she cannot answer all the emails
immediately she receives them. Thank-you.
PLANTS
All plants are sent loose rooted. We take all plants from their pots and shake off the excess peat moss that they are growing in. All overseas orders must have the roots washed clean of peat moss in water. For Australian orders we then wrap the roots in moist sphagnum moss (except Sarracenias which will last 4 weeks bare rooted). Overseas we use moist vermiculite or rock wool. The plants are then wrapped in plastic bags to keep the roots moist, with their name tags tied to each bag. All bags are then placed in a cardboard box and posted to you by Australia Post.
SUBSTITUTES:
Please list substitutes, or substitutes will be given at our discretion to fill
orders.
REFUNDS:
All orders are hand picked with the best quality plants that we have available
at the time of processing each order.
Due to Australia’s strict quarantine laws from state to state, and importing
from overseas, we cannot accept back any plants once posted to you. You must
accept our decision of quality of plants sent to you.
We can also not be held responsible for loss of plants due to postage delays.
SHIPMENT TIME:
AUSTRALIA - we post using Australia Post, so most
parcels should be delivered within a few days of being posted. Once we receive payment, we usually post orders off to our customers
within the next few working days, depending on the day of the week that we
receive the order.
OVERSEAS - if your country requires a phytosanitary
certificate, we have to wait until we have four overseas orders to get an
inspecting officer to come to our nursery. Waiting time is approximately
1-3 weeks from ordering.
Once posted, you should receive the plants within approximately 5 working days
(as long as they do not get stopped in customs). We use Express Courier
International to deliver your parcels.
☺ Mastercard and Visa.
☺ American Express (please add 1% of your total order for Am Ex bank commission.)
If you are paying by credit card, please email or fax the 16 digit number to us with the expiry date and name on card. If you are worried about emailing, send the number in two emails, 8 numbers in each email, plus the expiry date.
☺ All major currency bank-notes (please add extra for conversion charges, except Australia).
☺ Personal or business cheques in Australia only. Please make cheque out to "TRIFFID PARK AUSTRALIA"
☺ Bank cheque or money order made out in Australian dollars
to "TRIFFID PARK AUSTRALIA" .
☺ Direct into our bank account. Bank account details are as follows:
Bank: WESTPAC
Account Name: JASON AND DONNA SMITH
BSB Number: 733 686
Account Number: 739 456
Swift Code: WPACAU2S
Please put your name as the deposit reference.
Overseas transfers - please add an extra $10 for bank charges.
AUSTRALIAN ORDERS:
COLLECTORS CARNIVOROUS PLANTS and
TRIGGER PLANTS:
Minimum Order = $Aus 30 worth of plants + add for postage:
Orders $30 - $99 = add 25% of order (includes 10% gst and
15% postage/packing)
Orders $100 and over = add 20% of order (includes 10% gst
and 10% postage/packing)
MARKET SPECIALS:
Minimum Order = $Aus 30 worth of plants + add for postage:
add 30% of order (Includes 10% GST and 20% for postage and packing)
You can combine an order of Collectors Carnivorous Plants, Trigger Plants and Market
Specials, but the minimum total order must be $30 and then add the appropriate
postage for each group.
BOOKS:
Minimum Order - 1 book.
Book prices include postage within Australia
Add 10% GST to book prices.
SUNDRIES and
SEEDS:
Please refer to Sundries or Seed page for minimums on each item.
TISSUE CULTURE:
Not available for sale within Australia, so please do not ask.
REGISTRATION and INSURANCE: -
COMPULSORY
This does not cover the state of the plants inside the parcel, but does
cover insurance on the first $100 or part there of worth of goods if the postal
company loses the actual parcel. Triffid Park will not be held responsible
for uninsured parcels, therefore ALL parcels posted by Triffid Park must be
registered, so that they can be traced.
REGISTRATION: The registration cost of $2.70 will be added to your final price.
(Includes insurance on the first $100 worth of goods).
INSURANCE: For goods over $100, add $1.20 for
every $100 worth of goods over the first $100.
TASMANIA, SOUTH AUSTRALIA, AND NORTHERN TERRITORY:
Please add $5.00 (GST included) for a compulsory Plant Health Assurance
Certificate from the Department of Natural Resources and Environment.
WESTERN AUSTRALIA:
Please add $10.00 (GST included) for a compulsory Plant Health Assurance
Certificate from the Department of Natural Resources and Environment - this
price includes chemical spraying with 3 chemicals.
OVERSEAS ORDERS:
All orders are posted by Australia Post using Express Courier International.
COLLECTORS CARNIVOROUS PLANTS and TRIGGER PLANTS:
Minimum Order = $AUS 150 worth of plants + add postage/packing - see below.
Most countries will require a phytosanitary certificate for importing plants. Please see PHYTOSANITARY CERTIFICATE below.
MARKET SPECIALS - CARNIVOROUS PLANTS
Minimum Order = $AUS 150 worth of plants + add postage/packing - see below.
Most countries will require a phytosanitary certificate for importing plants. Please see PHYTOSANITARY CERTIFICATE below.
You can combine an order of Collectors Carnivorous Plants, Trigger Plants and Market Specials, but the minimum total order must be $150 plus postage.
POSTAGE AND PACKING
FOR EXPRESS COURIER INTERNATIONAL:
COLLECTORS CARNIVOROUS PLANTS
TRIGGER PLANTS
MARKET SPECIALS
Orders $AUS 150 - $AUS 199 = add 40% of order for postage/packing
Orders $Aus 200 - $Aus 499 = add 30% of order for postage/packing
Orders over $AUS 500 = add 20% of order for postage/packing
BOOKS:
Minimum Order - 1 book.
Book prices include air mail postage worldwide.
SUNDRIES and
SEEDS:
Please refer to Sundries or Seeds page for minimums on each item.
TISSUE CULTURE:
Minimum order - 4 Flasks
or - 12 Tubes
If paying by credit card, 50%
of the total order will be charged on ordering and the other 50% on the day
the order is posted to you.
If paying by bank notes, bank cheque or money order,
please pay full amount on ordering.
Most countries will require a phytosanitary certificate for importing tissue
cultures. Please see PHYTOSANITARY CERTIFICATE below.
CITES CERTIFICATE:
Provided Free to all overseas orders.
Triffid Park has been approved as an artificial propagation program and can
legally export all CITES 1 and EPBC Act listed species as listed:
CITES Appendix 1
Sarracenia oreophila
Sarracenia rubra ssp. alabamensis
Sarracenia rubra ssp. jonesii
Nepenthes rajah
Nepenthes khasiana
EPBC
Drosera shizandra
Drosera prolifera
PHYTOSANITARY
CERTIFICATE:
This is a certificate that most countries governments
require to accompany the order of plants declaring that the plants were
inspected by an Australian quarantine officer and found free of pests and
diseases.
We organise a quarantine officer to come to our
nursery and inspect your order of plants, and sign the phytosanitary
certificate.
All countries that require a phytosanitary certificate for plants and/or tissue
cultures, must have one accompany
the parcel. We can not and will not send parcels to these countries
without a phytosanitary certificate, as it is against the law. Please visit our
Phytosanitary certificate page to see if your country
requires one.
PHYTOSANITARY CERTIFICATE COST:
$Aus 85 to most countries
$Aus 125 for Taiwan
We have to have four
overseas orders before we can book a phytosanitary certificate inspection. This way we can split the travel cost and hourly
inspection time cost between the four customers and keep the price down for you
as much as possible. Therefore we have to hold orders, until we accumulate
four orders. You should usually get your order within about 1 month of
ordering.
We cannot process any more than 4 orders at a time to make it any cheaper,
because all plants need to be loose rooted and washed for the inspecting officer
to see, and then we need to pack them on the same day so that they will not dry
out. So we do not have time to do any more than 4 orders in a day.
If you want your order immediately, and do not want to wait until we have
accumulated four orders, the cost per one phytosanitary certificate is $175 to
most countries ($200 Taiwan).
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IMPORT PERMIT:
You may also need an
import permit. To find out if you need an import permit, visit our
Phytosanitary certificate
page. If so, you will need to organise the import permit in your
country from your customs or quarantine department and post or fax it to us to be included with your order.
If your country requires an import permit, Triffid Park will not send plants
without one accompanying the parcel.
The web site to obtain import permits for customers in America is:
www.aphis.usda.gov/ppq/permits/plantproducts/postentry.html
CUSTOMS CHARGES: Some countries charge an import duty and customs charges. Please enquire with your customs department about this, because these charges have nothing to do with Triffid Park and our postage charges.
INVOICE: An invoice
is NOT included in your shipment unless you specifically ask for one. Some
countries do and some countries do not require one for the parcel to pass
through customs.
Please let me know if you require one.
We do include your order form and credit card receipt with your shipment.
EXPRESS COURIER INTERNATIONAL: All plants and Tissue Cultured Flasks/Tubes are posted by Express Courier International using Australia Post. You can trace your parcel by visiting the EMS web site and filling in the air bill number that I give you.
INSURANCE:
-
PLANTS - Optional but recommended.
BOOKS - Compulsory
We recommend that you insure your parcel for loss. This does not cover the state
of the plants or books inside the parcel, it is only if the postal company loses the
actual parcel. The postal company cannot be held responsible for a delay in
delivery if the parcel gets held up in customs.
Insurance costs $Aus 7.85 for the first $100 worth of goods, or part there of.
Plus $2.10 for every additional $100 worth of goods, or part there of.
Include the cost of the phytosanitary certificate in your goods cost, to cover
its replacement as well.
Triffid Park will not be held responsible for uninsured parcels.
SHARE AN ORDER:
You might like to think about importing with a friend, or contact your
local carnivorous plant society to see if someone will share the cost of
importing with you. Visit our
Carnivorous Plant Society page to find the society in your country.
DISCOUNTS:
The prices listed on our web site (and in our catalogue)
are for one plant or 1000 plants (unless otherwise stated).
These are the prices that we must sell the plants for to cover our costs, when
taking into consideration water, fertiliser, pots, peat moss, electricity, gas,
land rates, staff wages etc. etc..
We do not give further discounts to anyone - these are the prices that all our
customers worldwide pay.
Please Do Not ask for a discount as refusal often
offends.
Thank you.
This Page was last updated on Thursday, 05 June 2008
NEW PHONE NUMBER: 0428 587 162
NEW FAX NUMBER: 61 (0)3 5977 7301
NEW ADDRESS: 103 Dandenong-Hastings Road,
Somerville, Vic, 3912
Please note: phone and fax numbers below are incorrect.
I am unable to change link bar at present.
