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ORDERING CONDITIONS
FOR TRIFFID PARK

 

Click here to go to: Payment Order Form:
ALL PRICES ARE LISTED IN AUSTRALIAN DOLLARS.

Convert Australian dollars into your countries currency.


If you send us an email or order, please allow us about one week to answer you before you resend it.  Donna has to answer all the emails and pick out and pack all the orders, so she cannot answer all the emails immediately she receives them.  Thank-you.

 

PLANTS

All plants are sent loose rooted. We take all plants from their pots and shake off the excess peat moss that they are growing in.  All overseas orders must have the roots washed clean of peat moss in water.  For Australian orders we then wrap the roots in moist sphagnum moss (except Sarracenias which will last 4 weeks bare rooted).  Overseas we use moist vermiculite or rock wool.  The plants are then wrapped in plastic bags to keep the roots moist, with their name tags tied to each bag.  All bags are then placed in a cardboard box and posted to you by Australia Post.

SUBSTITUTES:
Please list substitutes, or substitutes will be given at our discretion to fill orders.

REFUNDS:
All orders are hand picked with the best quality plants that we have available at the time of processing each order.
Due to Australia’s strict quarantine laws from state to state, and importing from overseas, we cannot accept back any plants once posted to you. You must accept our decision of quality of plants sent to you.
We can also not be held responsible for loss of plants due to postage delays.

SHIPMENT TIME:
AUSTRALIA - we post using Australia Post, so most parcels should be delivered within a few days of being posted, WA can take up to a week. 
Once we receive payment, we usually post orders off to our customers within a couple of working days up to 2 weeks, depending on our schedule.  Shipments that we send on trucks to retail nurseries, have to take priority in terms of shipment time, as the trucks only go on certain days, so we have to work around this, and anything else that is happening. 
 

PAYMENT:
Mastercard and Visa
are accepted.  Please send name, card number, security number and expiry date. If you are worried about emailing, send the number in two emails, half the numbers in each email, plus other info.
Paypal - Log into your paypal account, go to "Send Money", put in our email address - triffids@triffidpark.com.au and the amount owing.  Then please tick the box that says "I'M SENDING MONEY TO FAMILY OR FRIENDS". If you tick the box that says "Goods or Services" we get charged a 4% transaction fee.  Family and Friends there is no fee.  Please don't forget to add any government certificate charges and registered mail costs.  You can wait before paying for me to verify amount is correct.
Australian dollars.
Personal or business cheques in Australia only.  Please make cheque out to "TRIFFID PARK AUSTRALIA"
Bank cheque or money order made out in Australian dollars to "TRIFFID PARK AUSTRALIA" .
Direct into our bank account.  Bank account details are as follows:
Bank: WESTPAC
Account Name: JASON AND DONNA SMITH
BSB Number: 733 686
Account Number: 739 456

Please put your name as the deposit reference.
Overseas transfers - please add an extra $10 for bank charges. Swift Code (for international deposits): WPACAU2S

 

AUSTRALIAN ORDERS:

REGISTRATION and INSURANCE: - COMPULSORY
This does not cover the state of the plants inside the parcel, but does cover insurance on the first $100 or part there of worth of goods if the postal company loses the actual parcel.  Triffid Park will not be held responsible for uninsured parcels, therefore ALL parcels posted by Triffid Park must be registered, so that they can be traced. 
REGISTRATION: Please add the registration cost of $3.20 to your final price. (Includes insurance on the first $100 worth of goods).
INSURANCE: Optional, but recommended as Triffid Park will not cover lost plants - For goods over $100, add extra $1.50 for every $100 worth of goods over the first $100.


GOVERNMENT CERTIFICATES
Cost includes compulsory Plant Health Assurance Certificate for requiring states, plus chemical spraying if required, plus 6 monthly accreditation of our nursery.

SOUTH AUSTRALIA:
COMPULSORY - Please add $5.00 (GST included) for a compulsory Plant Health Assurance Certificate from the Department of Natural Resources and Environment.

TASMANIA, NORTHERN TERRITORY AND WESTERN AUSTRALIA :
COMPULSORY - Please add $10.00 (GST included) for a compulsory Plant Health Assurance Certificate from the Department of Natural Resources and Environment - this price includes compulsory chemical spraying with 4 chemicals.

VICTORIA, NEW SOUTH WALES AND QUEENSLAND:
Victoria, New South Wales and Queensland DO NOT require any government certificates and plants can be sent into these states legally without them.



COLLECTORS CARNIVOROUS PLANTS :
Minimum Order = $Aus 30 worth of plants + add for gst and postage:
Orders $30 - $49 = add 35% of order
(includes 10% gst and 25% postage/packing) + add compulsory registration and insurance cost + government certificate costs if needed - prices below
Orders $50 - $99 = add 30% of order (includes 10% gst and 20% postage/packing) + add compulsory registration and insurance cost + government certificate costs if needed - prices below
Orders $100 and over = add 25% of order
(includes 10% gst and 15% postage/packing) + add compulsory registration and insurance cost + government certificate costs if needed - prices below

MARKET/WHOLESALE SPECIALS
:
Minimum Order = $Aus 30 worth of plants + add for postage:
Orders $Aus 30 - $99 add 35% (Includes 10% GST + 25% for postage and packing)
+ add compulsory registration and insurance cost + government certificate costs if needed - prices below
Orders over $Aus 100 add 30% (Includes 10% GST + 20% for postage and packing)
+ add compulsory registration and insurance cost + government certificate costs if needed - prices below

You can combine an order of Collectors Carnivorous Plants and Market/Wholesale Specials, but the minimum total order must be $30 and then add the appropriate postage for each group.

BOOKS:
Minimum Order - 1 book.
Add 10% GST to book prices.
Book prices include postage within Australia but not registration/insurance.
REGISTRATION: Please add the registration cost of $3.20 to your final price. (Includes insurance on the first $100 worth of goods).
INSURANCE: Optional, but recommended as Triffid Park will not cover lost books - For goods over $100, add extra $1.50 for every $100 worth of goods over the first $100.

 

 


OVERSEAS ORDERS:

Unfortunately we can no longer export our plants out of Australia. The Australian government raised the exporting costs by 1000%, and this has just made the cost way too expensive. 
So after over 25 years of exporting, we have had to close down this side of our business.


 

We can still export books!
BOOKS
:
Minimum Order - 1 book.
Book prices include air mail postage worldwide, but not insurance.

INSURANCE: -
We recommend that you insure your parcel for loss. This does not cover the state of the books inside the parcel, it is only if the postal company loses the actual parcel. The postal company cannot be held responsible for a delay in delivery if the parcel gets held up in customs.
Insurance costs $Aus 9.60 for the first $100 worth of goods, or part there of.  Plus $2.50 for every additional $100 worth of goods, or part there of.
Triffid Park will not be held responsible for uninsured parcels.

 

CUSTOMS CHARGES: Some countries charge an import duty and customs charges.  Please enquire with your customs department about this, because these charges have nothing to do with Triffid Park and our postage charges.

INVOICE: An invoice is NOT included in your shipment unless you specifically ask for one.  Some countries do and some countries do not require one for the parcel to pass through customs. 
Please let me know if you require one.
We do include your order form and credit card receipt with your shipment.

 

DISCOUNTS:
The prices listed on our web site (and in our catalogue) are for one plant or 1000 plants (unless otherwise stated). 
These are the prices that we must sell the plants for to cover our costs, when taking into consideration water, fertiliser, pots, peat moss, electricity, gas, land rates, staff wages etc. etc..
We do not give further discounts to anyone - these are the prices that all our customers worldwide pay.
Please Do Not ask for a discount as refusal often offends.

Thank you.

 

This Page was last updated on Tuesday, 26 May 2015