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ORDERING CONDITIONS
FOR TRIFFID PARK


TRIFFID PARK IS CLOSING FOR MAINTENANCE FROM FRIDAY 8TH AUGUST TO MONDAY 25TH AUGUST.
AS OF WEDNESDAY 6TH AUGUST, WE ARE NOW CLOSED FOR ALL MAIL ORDERS UNTIL WE RE-OPEN.
NO EMAILS WILL BE ANSWERED WHILE WE ARE CLOSED.
YOU ARE WELCOME TO SEND EMAILS AND ORDERS AND THEY WILL BE ATTENDED TO AS SOON AS WE CAN AFTER WE RE-OPEN
(BUT YOU WILL NEED TO GIVE US TIME TO CATCH UP).

 

Click here to go to: Payment Order Form:
ALL PRICES ARE LISTED IN AUSTRALIAN DOLLARS.

Convert Australian dollars into your countries currency.


If you send us an email or order, please allow us about one week to answer you before you resend it.  Donna has to answer all the emails and pick out and pack all the orders, so she cannot answer all the emails immediately she receives them.  Thank-you.

 

PLANTS

All plants are sent loose rooted. We take all plants from their pots and shake off the excess peat moss that they are growing in.  All overseas orders must have the roots washed clean of peat moss in water.  For Australian orders we then wrap the roots in moist sphagnum moss (except Sarracenias which will last 4 weeks bare rooted).  Overseas we use moist vermiculite or rock wool.  The plants are then wrapped in plastic bags to keep the roots moist, with their name tags tied to each bag.  All bags are then placed in a cardboard box and posted to you by Australia Post.

SUBSTITUTES:
Please list substitutes, or substitutes will be given at our discretion to fill orders.

REFUNDS:
All orders are hand picked with the best quality plants that we have available at the time of processing each order.
Due to Australia’s strict quarantine laws from state to state, and importing from overseas, we cannot accept back any plants once posted to you. You must accept our decision of quality of plants sent to you.
We can also not be held responsible for loss of plants due to postage delays.

SHIPMENT TIME:
AUSTRALIA - we post using Australia Post, so most parcels should be delivered within a few days of being posted.  Once we receive payment, we usually post orders off to our customers within the next few working days, depending on the day of the week that we receive the order. 
OVERSEAS - if your country requires a phytosanitary certificate, we have to wait until we have four overseas orders to get an inspecting officer to come to our nursery.  Waiting time is approximately 1-3 weeks from ordering.
Once posted, you should receive the plants within approximately 5 working days (as long as they do not get stopped in customs).  We use Express Courier International to deliver your parcels.

PAYMENT:
Mastercard and Visa
are accepted.  Please send name, card number, security number and expiry date. If you are worried about emailing, send the number in two emails, half the numbers in each email, plus other info.
Paypal - Log into your paypal account, go to "Send Money", put in our email address - triffids@triffidpark.com.au and the amount owing.  Then please tick the box that says "I'M SENDING MONEY TO FAMILY OR FRIENDS". If you tick the box that says "Goods or Services" we get charged a 4% transaction fee.  Family and Friends there is no fee.  Please don't forget to add any government certificate charges and registered mail costs.  You can wait before paying for me to verify amount is correct.
All major currency bank-notes (please add extra for conversion charges, except Australia).
Personal or business cheques in Australia only.  Please make cheque out to "TRIFFID PARK AUSTRALIA"
Bank cheque or money order made out in Australian dollars to "TRIFFID PARK AUSTRALIA" .
Direct into our bank account.  Bank account details are as follows:
Bank: WESTPAC
Account Name: JASON AND DONNA SMITH
BSB Number: 733 686
Account Number: 739 456

Swift Code (for international deposits): WPACAU2S
Please put your name as the deposit reference.
Overseas transfers - please add an extra $10 for bank charges.

AUSTRALIAN ORDERS:
COLLECTORS CARNIVOROUS PLANTS :
Minimum Order = $Aus 30 worth of plants + add for gst and postage:
Orders $30 - $49 = add 35% of order
(includes 10% gst and 25% postage/packing) + add compulsory registration and insurance cost + government certificate costs if needed - prices below
Orders $50 - $99 = add 30% of order (includes 10% gst and 20% postage/packing) + add compulsory registration and insurance cost + government certificate costs if needed - prices below
Orders $100 and over = add 25% of order
(includes 10% gst and 15% postage/packing) + add compulsory registration and insurance cost + government certificate costs if needed - prices below

MARKET/WHOLESALE SPECIALS:

Minimum Order = $Aus 30 worth of plants + add for postage:
Orders $Aus 30 - $99 add 35% (Includes 10% GST + 25% for postage and packing)
+ add compulsory registration and insurance cost + government certificate costs if needed - prices below
Orders over $Aus 100 add 30% (Includes 10% GST + 20% for postage and packing)
+ add compulsory registration and insurance cost + government certificate costs if needed - prices below

You can combine an order of Collectors Carnivorous Plants and Market/Wholesale Specials, but the minimum total order must be $30 and then add the appropriate postage for each group.

BOOKS:
Minimum Order - 1 book.
Book prices include postage within Australia
Add 10% GST to book prices.

 

REGISTRATION and INSURANCE: - COMPULSORY
This does not cover the state of the plants inside the parcel, but does cover insurance on the first $100 or part there of worth of goods if the postal company loses the actual parcel.  Triffid Park will not be held responsible for uninsured parcels, therefore ALL parcels posted by Triffid Park must be registered, so that they can be traced. 
REGISTRATION: Please add the registration cost of $3.20 to your final price. (Includes insurance on the first $100 worth of goods).
INSURANCE: Optional, but recommended as Triffid Park will not cover lost plants - For goods over $100, add extra $1.50 for every $100 worth of goods over the first $100.


GOVERNMENT CERTIFICATES
Cost includes compulsory Plant Health Assurance Certificate for requiring states, plus chemical spraying if required, plus 6 monthly accreditation of our nursery.

SOUTH AUSTRALIA:
COMPULSORY - Please add $5.00 (GST included) for a compulsory Plant Health Assurance Certificate from the Department of Natural Resources and Environment.

TASMANIA, NORTHERN TERRITORY AND WESTERN AUSTRALIA :
COMPULSORY - Please add $10.00 (GST included) for a compulsory Plant Health Assurance Certificate from the Department of Natural Resources and Environment - this price includes compulsory chemical spraying with 4 chemicals.

VICTORIA, NEW SOUTH WALES AND QUEENSLAND:
Victoria, New South Wales and Queensland DO NOT require any government certificates and plants can be sent into these states legally without them.
 


OVERSEAS ORDERS:


All orders are posted by Australia Post using Express Courier International.

COLLECTORS CARNIVOROUS PLANTS and TRIGGER PLANTS:
Minimum Order = $AUS 300 worth of plants + add postage/packing - see below.
All countries require a phytosanitary certificate for importing plants.  Please see PHYTOSANITARY CERTIFICATE below.

MARKET SPECIALS - CARNIVOROUS PLANTS

Minimum Order = $AUS 300 worth of plants + add postage/packing - see below.
All countries require a phytosanitary certificate for importing plants.  Please see PHYTOSANITARY CERTIFICATE below.

You can combine an order of Collectors Carnivorous Plants and Market Specials, but the minimum total order must be $300 plus postage.

POSTAGE AND PACKING FOR EXPRESS COURIER INTERNATIONAL:
COLLECTORS CARNIVOROUS PLANTS
MARKET/WHOLESALE SPECIALS

Orders $AUS 300 - $AUS 499 = add 30% of order for express air mail postage/packing
Orders $AUS 500 - $AUS 999 = add 25% of order for express air mail postage/packing
Orders over $AUS 1000 = add 20% of order for express air mail postage/packing


BOOKS:

Minimum Order - 1 book.
Book prices include air mail postage worldwide.


CITES CERTIFICATE:
Compulsory government certificate.  Cost is included in phytosanitary certificate cost.
Triffid Park is an approved artificial propagation nursery and can legally export all CITES 1 listed species as listed:
CITES Appendix 1
Sarracenia oreophila
Sarracenia rubra ssp. alabamensis
Sarracenia rubra ssp. jonesii
Nepenthes rajah
Nepenthes khasiana

 

PHYTOSANITARY CERTIFICATE:
All countries require this compulsory government certificate to accompany the order of plants declaring that the plants were inspected by an Australian quarantine officer and found free of pests and diseases.  We organise a quarantine officer to come to our nursery and inspect your order of plants, and sign the phytosanitary certificate. 
We can not and will not send parcels without a phytosanitary certificate, as it is against the law. 
Please visit our Phytosanitary certificate page to find out your countries requirements.

PHYTOSANITARY CERTIFICATE and CITES CERTIFICATE COST:


MOST COUNTRIES - $Aus 350
EUROPEAN UNION COUNTRIES - $Aus 370
(covers cost of peat moss testing for PCN as required by EU governments).
U.S.A. - $Aus 390
(covers cost of EDN and Cites validation, and peat moss testing for PCN as required by US government).
TAIWAN and CHINA - $Aus 350
(covers cost of electronically lodged phytosanitary certificate EXDOC as required by Taiwan/Chinese governments).

 

Phytosanitary Certificate


IMPORT PERMIT: You may also need an import permit.  To find out if you need an import permit, visit our Phytosanitary certificate page.  If so, you will need to organise the import permit in your country from your customs or quarantine department and email, post or fax it to us to be included with your order.
If your country requires an import permit, Triffid Park will not send plants without one accompanying the parcel.
The web site to obtain import permits for customers in America is: www.aphis.usda.gov/ppq/permits/plantproducts/postentry.html

CUSTOMS CHARGES: Some countries charge an import duty and customs charges.  Please enquire with your customs department about this, because these charges have nothing to do with Triffid Park and our postage charges.

INVOICE: An invoice is NOT included in your shipment unless you specifically ask for one.  Some countries do and some countries do not require one for the parcel to pass through customs. 
Please let me know if you require one.
We do include your order form and credit card receipt with your shipment.

EXPRESS COURIER INTERNATIONAL: All plants are posted by Express Courier International using Australia Post.  You can trace your parcel by visiting the EMS web site and filling in the air bill number that I give you.

INSURANCE: -
PLANTS - Optional but recommended
.
BOOKS - Compulsory
We recommend that you insure your parcel for loss. This does not cover the state of the plants or books inside the parcel, it is only if the postal company loses the actual parcel. The postal company cannot be held responsible for a delay in delivery if the parcel gets held up in customs.
Insurance costs $Aus 9.60 for the first $100 worth of goods, or part there of.  Plus $2.50 for every additional $100 worth of goods, or part there of.
Include the cost of the phytosanitary certificate in your goods cost, to cover its replacement as well.
Triffid Park will not be held responsible for uninsured parcels.

SHARE AN ORDER:
You might like to think about importing with a friend, or contact your local carnivorous plant society to see if someone will share the cost of importing with you.  Visit our Carnivorous Plant Society page to find the society in your country.

 

DISCOUNTS:
The prices listed on our web site (and in our catalogue) are for one plant or 1000 plants (unless otherwise stated). 
These are the prices that we must sell the plants for to cover our costs, when taking into consideration water, fertiliser, pots, peat moss, electricity, gas, land rates, staff wages etc. etc..
We do not give further discounts to anyone - these are the prices that all our customers worldwide pay.
Please Do Not ask for a discount as refusal often offends.

Thank you.

 

This Page was last updated on Wednesday, 06 August 2014