Triffid Park is an accredited nursery and we can mail order to all states of Australia, except NO plants into the N.T.. 

For N.T. please read below under "Government Certificates".
 

NO PLANT SALES OUT OF AUSTRALIA.   
DO NOT order plants if you are not in Australia, as plants will NOT be posted anywhere OUT of Australia. We can post Book and Orchid Badge Orders out of Australia - price on application.
Scroll down to end of this page for more information on above.

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EMAILS:

If you send us an email or order, please allow us about one week to answer you before you resend it.  Donna has to answer all the emails and pick out the orders. She does usually answer within a day or two, but sometimes she cannot answer all the emails immediately she receives them.  Thank-you.

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SHIPMENT TIME:
Once we receive payment, we usually post orders between a couple of working days up to 2 weeks, depending on our schedule.  We post using Australia Post, so most parcels should be delivered within a few days of being posted, WA and Tas can take up to a week. Postage days vary each week, depending on our schedule, as shipments that we send on trucks to retail nurseries, have to go when we are told that the truck is picking up from us.  Do NOT expect parcels to be posted on a Monday.  Often it is later in the week once we have finished all of our nursery orders for the week.  We have been posting all over Australia for over 25 years.  We have a good way of packing the plants to ensure they survive the post for at least 2-3 weeks.

ESTIMATED POSTAGE TIME FROM AUSTRALIA POST:

EXPRESS POST is estimated1-3 business days depending on lodgement and destination points.

REGULAR POST is estimated 2-6 business days depending on lodgement and destination points.

 

​PLANTS:

ALL plants are sent loose/bare rooted. We take all plants from their pots and shake off the excess peat moss that they are growing in.  We then wrap the roots in moist sphagnum moss (except Sarracenias which will last 4 weeks bare rooted). The plants are wrapped in plastic bags to keep the roots moist, with their name tags tied to each bag. All bags are then placed in a cardboard box and posted to you by Australia Post.  We DO NOT ship plants in pots, so make sure you have the correct pots and potting medium to pot them when you receive them, or you can order these through our Sundries page.

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MINIMUM ORDERS
Our minimum order is $20.  This will incur a slightly higher postage cost to orders $30 and above to help cover the extra cost of packing, paperwork and driving to post office.

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POSTAGE COSTS

Postage costs are worked out on a ratio of the plant cost - NOT what Australia Post charge. This cost covers Postage, Staff Processing, Picking and Packing, Signature on Delivery Registered Post (this is not included in the Aus Post price sticker on the box as we pre-purchase them), driving to the post office, GST, outside payment provider fees etc.  We cannot know the weight of plants prior to packaging due to each order being unique, the time of year i.e dormancy or growing season (plants are different sizes and weights etc.  You are ordering our plants knowing this is the cost of postage and handling, so please do not complain later if the price on the Aus Post postage label does not match what you paid.

Postage, packing and Signature on Delivery cost is listed at checkout as "Delivery"

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​ORDERS OVER $1000

For orders over $1000, please enquire for postage costs.  Our Shopping Cart will look like shipping is Free over $1000.  However this is not the case.  Orders will not be sent, if shipping amount is not paid.

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EXPRESS POST OPTION:

Express Post option is available at Check out. This option does NOT guarantee next business day packing from Triffid Park.  Each order is put in line as it is received and filled as soon as we can. 

The Express Post Option is for Australia Post's delivery service after we have posted your order.  Visit the Aus Post website for delivery times.

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INSURANCE/EXTRA COVER:
Optional, but recommended as Triffid Park will not cover lost parcels. 

Australia Post does not insure live plants for death or damage, they only cover lost parcels.

This cost gives you peace of mind, that if your parcel goes missing, you are financially covered to replace your order.

Australia Post covers the loss for the first $100 worth of goods.

Extra Postage Cover Insurance is $2.50 for every $100 or part there of, worth of goods and postage, over the first $100 worth.   This cost is covered in the postage options that state "PLUS insurance"

PLEASE NOTE:  Triffid Park will NOT be held responsible for the length of time that Australia Post takes to deliver.  We will NOT replace plants due to time in the the mail. 
We CAN NOT follow up on lost or delayed parcels.  You need to do this from your end with the tracking number that you receive by email from us once your parcel is posted.

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POSTAGE AND REGISTRATION:
All parcels are sent by Australia Post using Signature on Delivery.  The Signature on Delivery cost of $3.00 is included in all postage prices. This gives you the customer a guarantee that we have posted the parcel and us at Triffid Park a guarantee that you have received it.   If you are not home to receive the parcel, Australia Post will leave a card for you to collect the parcel from the post office.  Parcels cannot be left on door steps, as they have to be signed for.  We always email you with the registered post number once the parcel is posted which you can track at:  https://auspost.com.au/      
If you do not want this service, please let me know in the orange "ADD NOTE/credit card details" section at Check Out. 
Please note: Triffid Park will not be help responsible for lost parcels.

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GOVERNMENT CERTIFICATES:

Triffid Park is an accredited nursery to send plants to all states of
Australia - Except Northern Territory.
We have twice yearly inspections of our nursery to comply with these strict laws from the Department of Natural Resources and Environment, and have to complete Plant Health Assurance Certificates for every plant order being sent to S.A. Tas, and WA.  All plants being sent to TAS, and W.A. have to be sprayed with 4 chemicals - fungicides and insecticides which are safe for carnivorous plants.  The cost of the Government Certificate is added at check out and is listed as "Delivery Fee" or "Handling Fee".

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South Australia = $5

TAS, W.A. = $15

Vic, NSW, ACT and Qld do not require any government certificates and plants can be sent into these states legally without them.

We cannot send plants into the N.T. due to different legal requirements.  We can send books, pots, badges, labels etc to N.T..

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​PAYMENT:

MASTERCARD AND VISA
SECURE PAYMENT LINK:

At Checkout, click on the line that says "ADD NOTE/ CREDIT CARD DETAILS" and a box will open.  Please type in there and ask for us to send you a "Secure Payment Link" direct from the Bendigo Bank Tyro site.  This is a secure link to pay by credit card.

You need to add a mobile phone number to your Customer details for the link to be sent to.

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ALTERNATIVELY, you can add your credit card card number, expiry date and CCV into the "ADD NOTE/ CREDIT CARD DETAILS" box.  Please note that this is not a secure link

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​You then need to click on the orange Button that says CHECK OUT - bank deposit or Credit Card. 

At "PAYMENT method" choose MANUAL PAYMENT.

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CREDIT CARD SURCHARGE

Credit card payments through the Secure Payment Link from Bendigo Bank Tyro will have a 1.8% surcharge added to your purchase price.

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Credit card payments through the manual process where you put your credit card details in the "Add note/Credit Card Details" box or for pick up and payment at our nursery will incur the following surcharges:

Credit Mastercard = 1.87%
Credit Visa = 1.83%

Debit Mastercard = 1.44%

Debit Visa = 1.47%

Debit Eftpos = 1.09%

American Express = 1.87%

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☺ PAYPAL  
The checkout page will direct you to Paypal where you can log in and pay us direct. Or use our Paypal address: donna@triffidpark.com.au
 

Would you like a FREE Drosera??

At Check Out - click the Button that says CHECK OUT - bank deposit or Credit Card.  Manually log into your own Pay Pal account.

Click on the SEND & REQUEST button.

Put in our email address of donna@triffidpark.com.au

Click NEXT.

Put in the amount of your purchase.  

Then there is a blue bar that says "Paying for an item or service"  Or "Change".  Click the "Change" button.

This will bring up another screen where you can click on the "SENDING TO A FRIEND" button.
It's that easy and I will send you a FREE Drosera as there is no 4% Pay Pal commission fees when sending to a "Friend"

☺ DIRECT INTO OUR BANK ACCOUNT 
Bank account details are on the Check Out page if you tick the orange CHECK OUT - bank deposit or Credit Card, or "Manual Payment" under Payment section.  They are also as follows:

Bank: WESTPAC
Account Name: JASON AND DONNA SMITH
BSB Number: 733 686
Account Number: 739 456

If this comes up with a security message, just bypass it, as it is correct. The bank security features have changed, but it is the same account numbers and name that we have had for 18 years!

Please manually log into your bank account and pay the total amount of your order by bank deposit.  No extra invoice is sent.

Please put your name as the deposit reference.

Would you like a FREE Drosera??  YES... I will send you a FREE Drosera, if you pay direct into our bank account, as there are no fees for us.  So we both win....

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FILLING IN ADDRESS IN SHOPPING CART:  

If your parcel is being sent to a unit or apartment, please make sure you write the word UNIT or APARTMENT in your address line, otherwise the unit or apartment number will be deleted by the system.  I/E.

YES - Unit 3/4 Triffid Street

YES - Apartment 3, 4 Triffid Street

NO - 3/4 Triffid Street

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PACKAGING:

Here at Triffid Park we take pride in the fact that every package we send is helping to make an impact on the environment by making sure that we never use brand new packaging. Every box we send has a story and helps to make sure that our children, their children and all future generations of children have a world to live in that is not full of our rubbish. The impacts on the environment that is used to produce packaging can be kept to a minimum if we all do our bit to reduce, reuse and recycle. And for this we make no apologies.
We hope that you enjoy our products and our service and who knows what “surprise” package you may get on any future orders.
 

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​​CLAIMS - Damaged or Missing Stock:
All claims for damaged stock, or missing stock MUST be made within seven days of receiving your parcel.  The "Received" date will be taken from the date identified on the Australia Post website as "delivered", due to the fact that your parcel has to be signed for on delivery. 

Damaged Stock - please send photos of damaged stock straight after receiving, not weeks later, so I can identify if this is a packing problem at our end, or unfortunately potting or watering problem at your end.
Missing Stock - please contact us immediately so that we can still remember your order, as I usually have a pretty good recall of what I have actually packed in each parcel if an item is claimed as "missing".  If you order 2 or more of one item, they are usually packaged in the same bag.  We have a 3 way checking system to pack orders, so please look carefully through all packaging first.  

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REFUNDS:

All orders are hand picked with the best quality plants that we have available at the time of processing each order.  Due to Australia’s strict quarantine laws from state to state, we cannot accept back any plants once posted to you. You must accept our decision of quality of plants sent to you. We can also not be held responsible for loss of plants due to postage delays.

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Shipping charges are non-refundable.  In the event of a return package, or you do not collect your parcel from the Post office, only the cost of the plants/merchandise will be will assessed for replacement.  Not the postage charges, these will need to be re-paid.

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CANCELLATION OF ORDERS:

Request for cancellation of an order with payment made through Paypal will be refunded less the Paypal transaction fee.

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IDENTIFYING PLANTS PURCHASED AT NURSERIES

The Carnivorous Plants that we sell to garden centres and florists around Australia are sold as un-named plants.  This is so that we can sell them cheaper to the nurseries than named varieties - we can grow them in bulk benches, and our staff don’t have to worry about each named variety.  Unfortunately we cant spend time identifying plants that we have sold cheaper (we know you will have paid more by the time they have added their mark-up). 
If you want named varieties, you should purchase direct from us, or view the pictures on our web site and try and identify yourself.

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DISCOUNTS:
The prices listed on our web site are for one plant or 1000 plants (unless otherwise stated). These are the prices that we must sell the plants for to cover our costs, when taking into consideration water, fertiliser, pots, potting mediums, electricity, gas, land rates, staff wages, insurances, superannuation, work cover etc. etc.. 
We do not give further discounts to anyone - this is the price that all our customers pay. Do Not ask for a discount as refusal often offends.

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​​​​​​TRUFFLE TREES:

Unfortunately we cannot mail order Truffle Trees, so for these you will need to contact one of our stockists in your area, who can order them in from us, for you.  Otherwise, let me know where you are, and I will see if I can point you in the right direction. 

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​​​OVERSEAS ORDERS - PLANTS:

Unfortunately we cannot export our plants out of Australia.
Please Do Not ask, as we do not have the government permits to export, and we cannot get them.  After over 25 years of exporting, we had to close down this side of our business.  The cost and effort of Government paper work is out of control.
Even if your country does not require permits, we still have to have CITES permits to prove that we did not harvest the plants illegally.  Again, we do not have these as the Government paper work is too excessive.
If you purchase from out of Australia, I can only refund you the Paypal payment that I receive, which will be less the fees.  So DO NOT order.

 

​OVERSEAS ORDERS - BOOKS AND ORCHID BADGES:

We can export Books and Orchid Badges out of Australia.

Please ask for a postage price to your country BEFORE ordering, as Book and Orchid Badge prices DO NOT include postage.  The Shopping Cart is not set up with postage prices for out of Australia, so it will look like Free Postage, however this is NOT the case.  I will need to get a quote from the Post Office for you.

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Overseas transfers - please add an extra $12 for bank charges.Swift Code (for international deposits): WPACAU2S

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Bank: WESTPAC
Account Name: JASON AND DONNA SMITH
BSB Number: 733 686
Account Number: 739 456

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